Drivers who went to DMV offices Monday morning were likely hoping for a quick end to what can be a painfully slow process — but in offices around the U.S., that process ground to a halt for roughly four hours, due to a widespread network problem.
“The network that connects motor vehicle agencies across the United States to each other and to various verification services” began experiencing an outage at 10 a.m. ET, says Claire Jeffrey, communications manager for the American Association of Motor Vehicle Administrators.
The issue wasn’t resolved until 2 p.m., Jeffrey says. In the meantime, many driver’s license and vehicle registration offices were unable to use a key database search tool that lets them verify information.
Crucially, the states were blocked from using the PDPS, which “contains information on individuals whose privilege to operate a motor vehicle has been revoked, suspended, canceled or denied or who have been convicted of serious traffic-related offenses,” according to the National Highway Transportation Safety Administration, or NHTSA.
In addition to those services, the Massachusetts Registry of Motor Vehicles said the network outage left it unable to verify U.S. passports.